The Great Rip-Off. How business systematically cheats its customers

IKEA refuses to reimburse travel costs. Saturn doesn’t refund the purchase price on defective televisions. eBay does not process cancelled sales accurately. By using illegal clauses in contracts, unlawful business models or even just unconventional procedures, businesses are making billions of euros every year. Lawyer Achim Doerfer has researched how the daily deceit takes place. He’s nailed his colours to the mast: stop the rip-off. He offers advice on how we can protect ourselves and does this with sample documents, examples of official summonses and tips on how to deal with the costs of court cases and getting advice.

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  • Publisher: Knaur TB
  • Release: 06.10.2016
  • ISBN: 978-3-426-78859-2
  • 320 Pages
  • Author: Achim Doerfer
Buchcover von The Great Rip-Off. How business systematically cheats its customers: Wie Konzerne systematisch die Kunden übers Ohr hauen
Achim Doerfer The Great Rip-Off. How business systematically cheats its customers
Portrait von Achim Doerfer
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Achim Doerfer

Achim Doerfer is a lawyer based in Göttingen. Alongside his legal work, he acts as consultant to politicians in Berlin and Brussels. On the radio programme detektor.fm he regularly responds to questions on matters of justice. He has published in a range of media a host of contributions on everyday matters of law: FAZ, Die Welt, Süddeutsche Zeitung, Spiegel, Bild Zeitung, WAZ, Tagesschau and das Heute Journal. His last publication, ‘Die Steuervermeider. Wie wir um Milliarden betrogen werden‘, dealt with losses through tax evasion.